Refund Policy

We want you to be fully satisfied with your purchase. If for any reason you’re not, our refund policy ensures a smooth process.

  • Eligibility for Refunds: You have 30 days from the date of receiving your item to request a refund. Items must be unused, in original condition, and in the original packaging.
  • Refund Process: Once we receive your return, we will inspect the item and notify you about the approval status. If approved, your refund will be issued to the original payment method (e.g., credit card, PayPal).
  • Refund Timing: Refunds typically take a few business days to process, depending on your payment provider’s policies.
  • Return Shipping: You are responsible for return shipping costs, which are non-refundable. If a refund is processed, the return shipping fee will be deducted from your total refund amount.

 

How can I return an item?

To return an item, please contact our support team with your order details. You’ll need to provide your order number, item(s) to be returned, and the reason for the return.

You have 30 calendar days from the date of delivery to return an item for a refund.

Yes, you will receive a full refund for the purchase price of the item, excluding shipping costs, provided the item is unused and returned in its original condition.

No, you will be responsible for the return shipping costs. These costs are non-refundable, and will be deducted from your refund if applicable.

If you receive a damaged or defective item, please reach out to our customer service team right away. We will guide you through the process to ensure you receive a replacement or full refund.

Currently, we do not offer exchanges. If you need a different item, please return the original one and place a new order.

Once we’ve received your returned item and processed it, you will receive a notification email with the status of your refund.

0
    0
    Your Cart
    Empty CartReturn to Shop

    HOW TO ORDER and Check-Out Using A PURCHASE ORDER

    We accept all Fire Department, Municipal, State, Military, US Government approved Purchase Orders.

    Follow these easy steps.

    1. Add the products to the shopping cart.
    2. Select “Proceed to Checkout/ Generate a Quote”
    3. Log In (you must have an account to place order)
    4. Enter shipping information. Select NEXT
    5. Review your Order Info
    6. Select Quote Generator/Purchase Order Purchases
    7. Check email for quote, our W-9 and supporting documents
    8. Follow steps in email to complete placing order